Remote Medical Records Technician – Release of Information (ROI)

Aptive • Temple, TX

25d • $22 • Remote

About The Position

Remote Medical Records Technician – Release of Information (ROI)
Location/Hours: Remote (VPN access), Monday–Friday, 8:00am–4:30pm CT
Client: CTVHCS – Temple, TX
Compensation: $22.47/hr plus $5.09 for Health and Wellness
Role Summary
Processes and releases protected health information (PHI) in compliance with HIPAA, Privacy Act, FOIA, and VA/VHA directives. Validates authorization, safeguards sensitive records, documents disclosures, and meets strict timeliness standards.

Requirements

• 1+ year full-time ROI experience in a medical setting (or equivalent HIM ROI functions).
• Demonstrated knowledge of HIPAA, Privacy Act, 38 U.S.C. §7332, and VHA ROI policies.
• Experience with VA systems strongly preferred (VistA/CPRS/eROI+) or ability to learn quickly.
• Ability to handle sensitive records and apply “minimum necessary” disclosure rules.
• Must complete VA-required background/security processes (PIV/NAC steps) prior to access.

Responsibilities

• Review/validate ROI requests for completeness, authorization validity, and compliance.
• Process disclosures using VistA/CPRS, eROI+, VistA Imaging Capture, and related VA tools.
• Use SSA ERE portal as required; request archived records via VA Records systems when needed.
• Produce and send correspondence (e.g., cover letters/status updates) to requestors.
• Scan and upload date-stamped requests/documentation into CPRS/VistA Imaging in a timely manner.
• Maintain accurate logs and audit trails in eROI+.
• Coordinate with Privacy Office, HIM, providers, billing, legal, and VBA as needed.
• Escalate ambiguous/questionable requests to appropriate VA stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees