Remote Lighting Salesperson - Phone and Online Sales
About The Position
The Lighting Expert role is a dynamic sales position focused on delivering exceptional, WOW-level customer service across all communication channels, including phone, email, and chat. This position plays a key role in supporting customers with product information, order processing, and post-sale assistance while contributing to the overall growth and success of Lighting New York. This position requires a unique schedule, with some evening, and weekend shifts as part of the regular schedule to meet business needs. Consistent availability during these times is required.
Requirements
- Strong communication and interpersonal skills
- Exceptional customer focus and client relationship management
- Excellent organizational and time management skills
- Ability to multitask across phone, email, and chat platforms
- Analytical thinking and problem-solving capabilities
- Basic product knowledge and a willingness to learn continuously
- Self-motivated with the ability to work independently and follow directions with minimal oversight
Responsibilities
- Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.
- Provide accurate quotes and assist with customer satisfaction-related inquiries.
- Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.
- Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.
- Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.
- Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.
- Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.
- Continuously evaluate and suggest process improvements that enhance the customer experience.
- Maintain awareness of current promotions, competitive products, and key product features.
- Attend ongoing product knowledge and continuous learning training sessions.
- Maintain a positive, professional, and enthusiastic tone in all customer interactions.
Benefits
- Health, Dental, and Vision insurance
- Paid Time Off
- retirement savings program with match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
