Remote IT Help Desk Specialist
Worksighted•Holland, MI
427d•Remote
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About The Position
The IT Help Desk Specialist at Worksighted is responsible for the daily triage and initial troubleshooting of support requests, ensuring efficient resolution or escalation to the appropriate team. This role involves answering incoming calls, providing technical support for various IT issues, and maintaining service metrics to ensure client satisfaction. The position requires effective communication and a customer-first orientation, contributing to a collaborative and supportive work environment.
