(REMOTE) - HR Rep I

This position serves as the first point of customer contact in the HR Service Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas, and vendors. Work activities include processing colleague position status change requests, tuition reimbursement applications, auditing HR transactions, providing telephone support, and performing various HR administrative tasks as assigned. The role may involve investigating and resolving general issues related to HR processes and procedures and assisting via telephone and e-mail. The position works under the supervision of the Contact Center Phone and Live Chat Manager and maintains strict confidentiality of data and information. The role requires the ability to handle sensitive information with tact and discretion. The employee initiates the workflow for the department by creating and assigning cases to functional areas within the HR Service Center, which includes the Contact Center, Administration, Leave Administration, and Onboarding via a Case Management System. The employee utilizes knowledge of Health and Welfare, FMLA, Workers Compensation, I-9 regulations, open enrollment, JCAHO, and other related laws/procedures to prioritize and escalate colleague inquiries to the functional areas in the HR Service Center. Additionally, the employee identifies and classifies employee documents utilizing forms mapping tools and established departmental procedures, operates data capture technology to extract and import digitized documents into the document management system, and assists other functional areas of the HR Service Center and the organization for open enrollment, benefit eligibility, leaves of absence, employment data changes, workers compensation, performance reviews, and licensure reviews. The employee may participate in projects, such as the discovery and implementation of document administration for supported RHM's, which includes coordination and timing of communications, report generation, and presentation to HR management. The role requires critical thinking skills while meeting established weekly performance metrics and creating minimal errors. The employee manages daily workload and contributes to the overall performance of the team, performing other duties as needed and assigned by the manager or HR Rep Senior. A working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures is necessary to ensure adherence in a manner that reflects honest, ethical, and professional behavior.