Remote-HR Assistant

Aston Carter•Austin, TX

7d•$21 - $21•Remote

About The Position

Join a dynamic team committed to delivering best-in-class Leave of Absence, Disability, and HR services to employees, applicants, job seekers, and candidates globally. Our team is dedicated to providing accurate, consistent, and timely responses to inquiries through various channels such as phone, web cases, and chat.

Requirements

Strong communication skills
Ability to demonstrate empathy
Proficient in customer service/support through phones and chat
HR knowledge
Capability to research and find answers or information
Experience dealing with customers and using empathy skills
Proven ability to adapt to constantly changing workloads
Ability to manage confidential and sensitive employee information
Detail-oriented with strong analytical and problem-solving skills

Responsibilities

Take ownership of employee contacts, ensuring each contact is resolved with a high degree of problem-solving and customer focus.
Receive and resolve inquiries primarily via phone, chat, and emails as the first point of contact for Leave, Disability, and related inquiries.
Resolve inquiries by referring to available documentation and escalate when necessary.
Build customer trust through empathetic, personalized conversations.
Respond to issues that arise during leave events and ensure proper communication and documentation.
Use critical thinking to balance process adherence with employee needs in analyzing disability, leave, and accommodations requests.
Consult and collaborate with partner teams to resolve cross-functional issues and improve policies.