Remote Housing Coordinator

Sedgwick

2d•$17 - $18•Remote

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Housing Coordinator SCHEDULE: Monday - Friday 11am-8pm EST PRIMARY PURPOSE: To coordinate customized temporary housing solutions for displaced policyholders in a fast-paced, service-driven environment. This role demands strong communication, research, negotiation, and multitasking skills to ensure insureds are matched with suitable like, kind, and quality accommodations. The Housing Coordinator serves as both a client advocate and housing specialist—blending empathetic support, strategic property research, and lease coordination to secure safe, comfortable, and comparable housing while delivering an elevated service experience with urgency and professionalism.

Requirements

Bachelor's degree or equivalent from an accredited college or university preferred.
Two (2) years experience in inside sales, customer service, or account management.
Previous experience in insurance, temporary housing, corporate lodging, or real estate strongly preferred.
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Computer keyboarding, travel as required
Hearing, vision and talking
Credit security clearance, confirmed via a background credit check, is required for this position.

Responsibilities

Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders.
Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support.
Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities.
Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options.
Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances.
Apply negotiation skills to secure favorable lease terms, maximize policy benefits, and stay within Additional Living Expense (ALE) guidelines.
Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality.
Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs.
Draft and review lease agreements and related documents with attention to detail and policy compliance.
Enter and maintain accurate data in housing databases, CRM tools, and internal platforms.
Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively.
Handle multiple claims and assignments at once with professionalism and urgency.
Serves as the point of contact for VIP clientele.
Performs other duties as assigned.
Supports the organization's quality program(s).