Remote Home Health Transitional Care Liaison, Weekend/Afternoon, PRN
About The Position
Residential Home Health and Hospice is a dynamic, growing, and innovative healthcare company focused on providing home-based healthcare products and services for geriatric and chronically ill patients. The company is committed to equipping its highly-trained employees with resources and tools to provide extraordinary care and service, valuing and respecting every employee. This Remote Home Health Transitional Care Liaison role involves coordinating patient care transitions from facilities to home. Key aspects include obtaining complete and accurate patient demographic and medical information, introducing Residential Home Health services to patients and caregivers, and coordinating the start of care visits. The liaison is also responsible for ordering necessary medical equipment and services, providing community education, and offering patient education at the bedside. A crucial part of the role is arranging post-discharge physician follow-up appointments, sharing discharge information with primary care physicians, and attending discharge planning meetings to ensure safe and successful transitions home. The position requires determining the appropriateness of skilled home care or hospice services, conducting follow-up customer service calls, and communicating with the clinical team to prevent re-hospitalizations. Comprehensive documentation within Residential’s EMR and partner EMRs, as well as assisting with regulatory documentation, are also essential duties.
Requirements
- Demonstrates high skill set to work with varied groups and departments within the organization and with partners
- Displays a high level of professionalism by exercising appropriate communication, patience, flexibility and a cooperative attitude
- Able to provide excellent customer service
- Effectively manages concurrent demands and multi-tasks to completion during the assigned shift
- Detail orientated to manage complex situations and meet regulatory requirements
- Maintains a consistent professional attitude with referral partners and patients
- Associate Degree required
- Minimum of one (1) year of experience in an acute care setting
- Minimum of five (5) years of experience in a customer service capacity
- Must have and maintain in good standing professional license, certificate or registration
Nice To Haves
- Bachelor Degree preferred
- One (1) year of experience in home health preferred
Responsibilities
- Responsible for obtaining complete/accurate demographic information, medical history including diagnosis for care and primary care physician information
- Responsible for introducing Residential Home Health to the patient/caregiver, explaining scope of our services, skilled services requested and coordinating start of care visit
- Ordering requested DME, infusion services, and wound care
- Community Education as requested by our sales to physician offices, assisted living facilities, including but not limited to educational in-services, blood pressure clinics and health fairs
- Patient education at bedside, arranging post discharge physician follow up appointments, sharing important discharge information with the primary care physician
- Attending discharge planning meeting as requested, working with the facility team to provide a safe and successful discharge home
- Determining appropriateness of skilled home care services/hospice
- One (1) week follow up customer service call to patient/caregiver when necessary
- Communication with the Clinical team on all complex, chronically ill patients, assisting staff, referral sources in preventing re-hospitalizations
- Complete documentation about the patient status and discharge plan with Residential’s EMR to facilitate communication and complete documentation within partner EMR when applicable
- Assist in obtaining regulatory documentation as required
- All other duties as assigned by supervisor
Benefits
- Consistently named as a 'Top Workplace'
- Invests time and resources to foster employee success and patient satisfaction
- Every employee – from those who work with our patients in the field, to those who support them in administrative and office roles – is valued, respected, and encouraged to grow
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
