Conduent Commercial Solutions, LLC-posted 2 months ago
Entry Level
5,001-10,000 employees

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking individuals who are passionate about helping others, possessing natural empathy, and providing thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement. In this position, you will be answering calls regarding healthcare benefits. The calls are related to assisting members with Medicare enrollments, billing, claims, benefits & other services as mutually agreed. There are plenty of career growth opportunities within the healthcare team! You must be flexible: the hours of operation are between the hours of 8:00am-11:00pm EST MON-SAT. The Pay Rate is $16.00 per hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Training: 9:00am – 5:30pm EST - Training is 7 Weeks Classroom and 2 Weeks Nesting & you cannot miss a day. Paid time off is accrued after 180 days (about 6 months) of employment. Medical, Dental, and Vision benefits are available on the 1st day of employment.

  • Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.
  • Fully explain the Medicare Part D and or Part C Medicare Advantage Programs.
  • Actively listen to understand customers’ needs and answer their questions to include callbacks and follow up calls as needed.
  • Strive to answer the un-asked question(s) as we work for a one call resolution.
  • Take all necessary action to resolve the members' issues by answering their questions.
  • Navigate the Members’ plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.
  • Utilize multiple Client systems to provide accuracy of information.
  • Effectively multi-task.
  • Demonstrate proficiency in problem-solving skills.
  • Maintain politeness and a strong focus on servicing the caller.
  • Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
  • High school diploma, GED, or college degree.
  • Complete a mandatory paid training program with 100% attendance.
  • Successful completion of a background check is required for this position.
  • This role is subject to continued monitoring to ensure a distraction-free workspace and to verify that no unauthorized devices, individuals, or animals are present.
  • Medical, Dental, and Vision benefits available on the 1st day of employment.
  • Paid time off accrued after 180 days of employment.
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