Remote Experience Specialist

TRUE Community Credit Union • Jackson, MI

1d • $19 - $23 • Hybrid

About The Position

Join us in building a workplace that inspires purpose, growth, and joy. At TRUE Community Credit Union, we believe every interaction is an opportunity to create a positive impact. As a Remote Experience Specialist, you'll be the first point of contact for our members, delivering exceptional service through multiple remote channels. You'll guide members through transactions, educate them on our products and digital tools, and help them achieve financial well-being-all while ensuring every experience reflects our commitment to care and community.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Strong communication and problem-solving abilities.
• Comfort with technology and ability to navigate multiple systems simultaneously.
• Basic personal finance knowledge.

Nice To Haves

• Financial institution experience.
• Bi-lingual.

Responsibilities

• Be the Voice of TRUE Community: Provide real-time assistance via phone, chat, email, and interactive teller machines (ITMs), ensuring members feel heard, valued, and supported.
• Deliver Exceptional Service: Approach every interaction with empathy, professionalism, and patience while maintaining accuracy and urgency.
• Solve and Educate: Listen actively to understand member needs, resolve inquiries on the first contact whenever possible, and educate members on digital services and financial solutions.
• Support Transactions: Process deposits, withdrawals, transfers, and loan payments through ITMs, ensuring accuracy and security.
• Champion Digital Adoption: Help members navigate new technologies confidently, addressing concerns and promoting benefits.
• Deepen Relationships: Identify opportunities to improve members' financial well-being through tailored product recommendations.
• Collaborate and Grow : Work closely with team members and other departments, share feedback, and engage in ongoing training and development.

Benefits

• Benchmark-setting medical benefits; dental and vision benefits
• 401k AND employer-funded defined contribution pension plan
• Generous time off, paid holidays, and paid time for your birthday, inclusion time to celebrate cultural and religious holidays that matter most to you, and volunteer time to stay rooted in the work outside of work that refills your well
• TRUE Cares Paid Family Leave which provides qualifying employees with up to 200 hours of paid time for birth, bonding, adoption, foster care placement, and end-of-life care for qualifying family members
• Annual bonus reward program
• Company-paid short-term disability, long-term disability, and employee life insurance
• Tuition reimbursement
• Gym membership reimbursement
• Ongoing professional development investments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED