Remote Experience Coordinator
Auto Ranch Group•Meridian, ID
4d•Remote
About The Position
Auto Ranch is hiring a Remote Experience Coordinator to grow Mobile Services and increase recall completion across five locations. This role combines customer service, outbound marketing, and service coordination to deliver an exceptional customer experience.
Requirements
- High school diploma or GED required.
- Minimum 1 year experience as an Automotive Service Advisor or Service Writer .
- Strong customer service skills and phone presence.
- Advanced Excel and computer proficiency .
- Valid driver’s license.
Responsibilities
- Drive new customers through outbound phone calls (daily call count required).
- Grow mobile service opportunities and recommend additional services to improve vehicle performance and safety.
- Provide accurate work orders to support technician efficiency.
- Follow up immediately on inspection findings to generate additional sales opportunities.
- Manage recall leads , track parts arrival, and schedule appointments (1 contact = 1 appointment).
- Use advanced Excel and shop management tools (TekMetric, AutoFlow) for reporting and scheduling.
- Collaborate with multiple service managers and front-line staff to support process improvements.
- Travel weekly to 2 locations to train, support, and maintain strong team relationships.
Benefits
- 401(k) with profit sharing
- Health, Dental & Vision insurance
- Paid time off
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
