Remote - Executive Escalation Specialist
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About The Position
As a Customer Support Specialist IV, you will be responsible for resolving the most highly escalated customer-initiated issues that are received by internal and partner employees and executives. The objective of the position is to advocate for our customers by delivering world-class customer service and managing all escalations to obtain the best possible response/resolution while maintaining the highest professional standards. In Green Dot Customer Escalations, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.
