(REMOTE) Epic Application Manager- OpTime - (Mgr Hemmen)

Trinity Health • Livonia, MI

362d • $56 - $93 • Remote

About The Position

The position is remote based and requires a current Epic Certification, which is highly preferred. The role involves collaborating with physician colleagues and other care providers to establish standards of care for target medical conditions and procedures, utilizing evidence, quality indicators, regulatory requirements, and cost and performance data to guide decision making. The individual will manage and assign resources to support the project, ensuring adherence to established service quality guidelines and conducting root cause investigations for significant events. Responsibilities include developing training plans, overseeing resource planning, evaluating team performance, and ensuring compliance with policies and procedures. The role also involves maintaining communication with customers and managing transitions from project to support to minimize client impact.

Requirements

• Three to five years in a management or functional leadership role.
• Bachelor's degree in healthcare, IT, or related field preferred.
• Knowledge of clinical or revenue workflow preferred.
• Ability to learn Epic's software and obtain certification after training.
• Familiarity with information systems and clinical software.
• Experience in process improvement and change leadership.
• Strong communication skills and ability to motivate team members.
• Ability to manage resources effectively and meet deadlines.

Nice To Haves

• Experience as a consultant.
• Recognized and respected within the organization.
• Strong analytical abilities.

Responsibilities

• Collaborate with physician colleagues and care providers to establish standards of care.
• Manage and assign resources to support the project.
• Incorporate best practice workflows into the user experience.
• Ensure adherence to service quality guidelines.
• Conduct root cause investigations for significant events.
• Develop training and skill development plans for staff.
• Evaluate team performance and make hiring decisions.
• Ensure compliance with System Office and department policies.
• Monitor and approve enhancement requests and support work orders.
• Maintain communication with customers regarding product functionality and updates.
• Serve as a point of escalation for issue resolution.

Benefits

• Diversity, equity, and inclusion initiatives.
• Equal Opportunity Employer status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees