Remote Device Specialist

CACI • Arlington, TX

3d • Remote

About The Position

CACI International Inc. is excited to announce a new job opportunity available to join our team in support of the Department of Justice’s (DoJ) groundbreaking program aimed at strengthening the infrastructure, enhancing cybersecurity, and improving user experience across US Marshals Service (USMS) districts. This IT modernization initiative is a critical component of ensuring the effectiveness and security of our nation’s law enforcement operations. We are looking for an experienced Remote Device Specialist to join our team on this new contract. We invite skilled and passionate individuals to join us in support of this transformative mission. The Opportunity: Join a dynamic team dedicated to providing remote support and management for devices within the organization. Contribute to projects that enhance device security, performance, and user experience. Enjoy a collaborative work environment with opportunities for professional growth. Be at the forefront of remote device management technology and best practices. Make a significant impact on the organization’s remote device support and security posture.

Requirements

• Active DoD Public Trust clearance or US citizen with ability to obtain Public Trust upon hire
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4 years of experience as a Remote Device Specialist or in a similar remote device support role.
• Proficiency in utilizing remote wipe capabilities to secure devices.
• Experience in implementing and managing device tracking systems.
• Strong skills in remote configuration management of devices.
• Knowledge of lost/stolen response protocols and best practices.
• Expertise in providing remote support provisioning to end-users.
• In-depth understanding of mobile device security principles and practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Nice To Haves

• Certifications such as Mobile Device Management Professional (MDMP) or equivalent.
• Experience with remote device management solutions (e.g., Microsoft Intune, VMware Workspace ONE).
• Knowledge of endpoint security solutions and mobile threat defense.
• Familiarity with containerization and microservices architectures.
• Experience with automation and scripting for remote device support processes.

Responsibilities

• Utilize remote wipe capabilities to securely erase data from lost or stolen devices.
• Implement and manage device tracking systems to locate and monitor devices in real-time.
• Configure and manage devices remotely to ensure they are properly set up and compliant with organizational policies.
• Develop and execute lost/stolen response protocols to mitigate risks and protect sensitive data.
• Provide remote support provisioning to end-users, ensuring they can access and use their devices effectively.
• Collaborate with cross-functional teams to align remote device support strategies with business objectives and IT strategies.
• Develop and maintain comprehensive documentation for remote device support processes, configurations, and procedures.
• Stay current with emerging remote device management technologies, trends, and best practices.
• Participate in the procurement and evaluation of remote device management tools and software.
• Ensure compliance with industry regulations and internal policies in all remote device support efforts.
• Conduct regular reviews and audits of remote device support processes to identify areas for improvement.
• Contribute to the continuous improvement of remote device support strategies and methodologies.
• Engage in knowledge-sharing activities and training sessions to enhance team skills and capabilities.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees