Remote Customer Support Representative

Jobs for Humanity • Los Angeles, CA

89d

About The Position

We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.

Requirements

• Proven experience in a customer support management role
• Excellent communication and leadership skills
• Strong problem-solving abilities
• Ability to work effectively in a remote team environment
• Experience with customer support software and tools
• Bachelor's degree in Business Administration or related field (preferred)

Responsibilities

• Manage and lead a team of remote customer support representatives
• Develop and implement customer service policies and procedures
• Monitor team performance and provide coaching and feedback
• Handle escalated customer inquiries and issues
• Analyze customer feedback and implement improvements to enhance customer satisfaction
• Collaborate with other departments to ensure a seamless customer experience
• Manage debt collections and overdue payments for delinquent customers

Benefits

• Competitive salary
• Remote work flexibility
• Health and wellness benefits
• Professional development opportunities

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees