Remote Customer Support Representative – Healthcare Technology (Veterans Focus)

Medtronic•Riga, ND

2d•Remote

About The Position

We anticipate the application window for this opening will close on - 7 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States. We are seeking a Product Support Representative to join a mission driven team focused on supporting U.S. veterans and the clinicians, caregivers, and VA staff who care for them. In this Tier 1, customer facing role, you will deliver timely, accurate support that helps ensure care is not disrupted. As part of the Acute Care & Monitoring organization, your work directly supports continuity of care, clinician confidence, and patient outcomes. This role is especially well suited for individuals passionate about serving veterans and contributing to work that has a meaningful impact. Strong communication and customer support skills are essential, with technical expertise developed through training and hands on experience. Schedule: 40 hours per week, within our business hours of Monday – Friday, 7 am – 7 pm central time zone. You will have a regular, predictable shift determined in collaboration with the manager based on business needs and your preferences. Overtime and on call rotations are available, but not required. Compensation Starting base hourly rate: $21 / hour Optional overtime available, paid at 1.5x the base hourly rate Annual Bonus: Target of 5% 4 weeks paid time off per year 10 paid holidays per year 401(k) with up to 6% match Comprehensive benefits plan, including medical, dental, vision, and more Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities! Paid family, medical, and parental leave after 1 year of employment Many more benefits to choose from! Who You’ll Support U.S. veterans using home health products Family members or caregivers VA care coordinators, nursing staff, and program support assistants

Requirements

Minimum of 4 years of relevant work experience (collage degree not required).
Prior experience in a help desk, technical support, or product support environment
Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire.

Nice To Haves

Experience working with veterans, healthcare systems, or government clients
Experience supporting healthcare, medical devices, or regulated products
Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
Demonstrated comfort handling high-volume phone-based customer interactions.
Strong verbal communication, listening, and problem-solving skills.
Ability to communicate effectively with both clinical and non-clinical audiences.
Experience supporting healthcare, medical devices, or regulated products
Familiarity with knowledge base tools (e.g., Confluence or similar platforms)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions.
Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.

Benefits

Optional overtime available, paid at 1.5x the base hourly rate
Annual Bonus: Target of 5%
4 weeks paid time off per year
10 paid holidays per year
401(k) with up to 6% match
Comprehensive benefits plan, including medical, dental, vision, and more
Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
Paid family, medical, and parental leave after 1 year of employment
Many more benefits to choose from!
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)