Remote Customer Support Manager

AO Globe Life•Grandview, MO

1d•Remote

About The Position

AO Globe Life is hiring qualified individuals to join our mission-driven, fully remote team. Whether you’re a recent graduate in business, marketing, communications , or simply looking for a people-focused career with long-term growth potential, this opportunity offers a strong foundation to build professional experience. We provide structured training, mentorship, and warm leads from individuals who have requested information about benefit programs , helping you develop valuable skills while working from anywhere in the United States. AO Globe Life provides supplemental benefits to working families across the United States, including union members, credit union members, and veterans. With more than 70 years of service and a growing remote-first workforce, our organization focuses on service, integrity, and meaningful career development.

Requirements

Must be legally authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with a functioning webcam

Nice To Haves

Experience in customer service or client-facing roles is helpful but not required
Strong interpersonal and communication skills
Organized, self-motivated, and comfortable working independently
Confident speaking on video and comfortable using digital tools
Passion for helping others and contributing to a service-focused mission

Responsibilities

Connect with individuals who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Guide individuals and families through available benefit options
Assist clients through the enrollment process with professionalism and care
Maintain accurate and organized digital client records
Provide responsive customer support and follow-up communications
Participate in weekly training and mentorship sessions
Build positive client relationships that support long-term trust and service