Remote Customer Support Associate

Essence Journey • California, CA

19h • Remote

About The Position

About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.

Requirements

• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Comfortable using digital tools, email, and chat platforms for remote work
• Ability to work independently while managing priorities effectively
• Previous experience in customer service, administration, or support is a plus but not required

Responsibilities

• Provide timely, professional support to clients via email, chat, and phone
• Assist with scheduling, follow-ups, and general administrative tasks
• Maintain accurate records and document client interactions
• Collaborate with internal teams to resolve issues and improve overall client satisfaction
• Identify opportunities to enhance processes and improve the client experience

Benefits

• Flexible remote work schedule
• Professional development opportunities and access to training programs
• Collaborative and supportive team culture
• Access to company resources and tools to ensure success
• Exclusive employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees