Remote Customer Success Team Manager

AIL • Ann Arbor, MI

3d • Remote

About The Position

AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment.
This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their leadership careers.
In this role, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options while also supporting team performance and development.
About AO Globe Life
For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the U.S. We offer a remote-first environment focused on service, leadership, and long-term career growth.

Requirements

• Authorized to work in the United States
• Reliable internet connection
• Windows-based computer with webcam

Nice To Haves

• Experience in leadership, management, or client-facing roles
• Strong communication and organizational skills
• Comfortable working remotely and using digital tools
• Motivated to lead, develop others, and drive results

Responsibilities

• Connect with individuals who have expressed interest in benefit programs
• Schedule and conduct virtual consultations via Zoom
• Guide clients through benefit options and support enrollment
• Maintain accurate digital records and follow-ups
• Recruit, mentor, and support team members
• Set performance expectations and track progress
• Lead team meetings, coaching sessions, and development calls
• Promote a culture of accountability and growth

Benefits

• 100% remote work environment
• Flexible scheduling
• Warm leads provided — no cold calling or prospecting
• Weekly pay via direct deposit
• Training and leadership development support
• Performance bonuses and advancement opportunities
• Collaborative, growth-focused team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees