Remote Customer Service Specialist- Remote

Sedgwick•Gates, OR

2d•$17•Remote

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Remote Customer Service Specialist- Remote SCHEDULE: Sun/Mon/Tues/Wed/Fri 9:30am–6:30pm EST PRIMARY PURPOSE: To provide exceptional customer support on Sedgwick’s primary temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries. This role is responsible for handling inbound calls, processing hotel extensions, supporting billing-related questions, and performing administrative tasks to ensure accuracy, timeliness, and quality service across all housing operations.

Requirements

Bachelor's degree or equivalent from an accredited college or university preferred.
Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required.
Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Excellent analytical and interpretive skills, including efficient use of MS Excel
Excellent problem solving and resolution skills
Strong organizational skills
Ability to maintain confidentiality
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

Insurance or finance industry experience preferred.

Responsibilities

Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner.
Serves as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills .
Learns the functions of each department in order to accurately resolve issues and answer questions.
Accurately and efficiently enters new housing claims into the system.
Monitors inbound email for claim questions, approvals, and new housing requests.
Contacts insureds via text and email to confirm hotel extension needs.
Updates and maintains the hotel database to ensure accuracy and uniformity.
Extends hotel stays for clients currently in-house.
Retrieve hotel folios (receipts) from properties for completed and partial stays
Audit hotel folios and related claims for billing accuracy, compliance, and documentation
Verifies and maintains accurate data across internal systems.
Performs other duties as assigned.
Supports the organization's quality program(s).