CCC Intelligent Solutions-posted 7 months ago
Full-time • Entry Level
Remote • Sioux City, IA
1,001-5,000 employees
Insurance Carriers and Related Activities

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work primarily with Claims Adjusters from the nation's top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

  • Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
  • Ensure that all vehicle information is entered into the system completely and accurately
  • Communicate the vehicle value from the database to the caller
  • Forward calls on vehicles that require additional research to respective departments
  • Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards
  • Adhere to attendance, production, quality and other metric standards
  • No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
  • High school diploma or equivalent
  • 1-2 years prior customer service experience required
  • Strong verbal and written communication skills
  • Self-motivated
  • Attention to detail
  • Exceptional organization skills with attention to detail
  • Possess a positive attitude and desire to provide outstanding customer service
  • Strong technical aptitude
  • Ability to work independently
  • Quiet and professional home work environment free of distractions
  • High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 25 mbps download and 15 mbps upload)
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups
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