Remote Customer Service Representative

CCC Intelligent Solutions • Sioux City, IA

284d • $17 • Remote

About The Position

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work primarily with Claims Adjusters from the nation's top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Requirements

• No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
• High school diploma or equivalent
• 1-2 years prior customer service experience required
• Strong verbal and written communication skills
• Self-motivated
• Attention to detail
• Exceptional organization skills with attention to detail
• Possess a positive attitude and desire to provide outstanding customer service
• Strong technical aptitude
• Ability to work independently
• Quiet and professional home work environment free of distractions
• High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 25 mbps download and 15 mbps upload)

Responsibilities

• Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
• Ensure that all vehicle information is entered into the system completely and accurately
• Communicate the vehicle value from the database to the caller
• Forward calls on vehicles that require additional research to respective departments
• Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards
• Adhere to attendance, production, quality and other metric standards

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees