At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Must live on the eastern seaboardTraining Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through FridayProduction schedule: 8:30 AM - 5:00 PM EST, Monday through FridayAs a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role.Responsibilities include but limited to the following: - Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. - Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted. - Company provides equipment and training.