Remote Customer Service Representative

Disabled Veteran Solutions • Canonsburg, PA

3d • Remote

About The Position

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business delivering high-quality Business Process Outsourcing services. We support complex, regulated programs where accuracy, professionalism, and consistency matter. We hire people looking for long-term roles with growth potential , not short-term or flexible side work.

This Customer Service Representative role supports a high-volume technical tolling services program. You will assist customers via phone, email, chat, and case management systems while navigating multiple platforms in real time. This role is ideal for individuals who are dependable, detail-oriented, technically capable, and comfortable working in a structured, performance-driven call center environment . Advancement opportunities exist for employees who demonstrate reliability, accuracy, and strong performance.

Requirements

• High school diploma is required (Associate degree or higher preferred)
• At least six months of customer service experience.
• Call center experience is strongly preferred.
• Candidates must be fluent in English
• Comfortable navigating multiple systems
• Able to troubleshoot basic technical issues
• Able to meet strict attendance and scheduling expectations.
• Reliable, high-speed hard-wired internet (Wi-Fi and satellite are not permitted)
• Private, dedicated workspace
• Must be Pennsylvania Residents

Nice To Haves

• Associate degree or higher

Responsibilities

• Manage inbound customer inquiries related to toll accounts, violations, payments, disputes, congestion pricing, and application status.
• Work suspended accounts
• Identify account types
• Accurately document service requests
• Partner with internal teams to ensure full resolution.
• Maintain high standards for quality, attendance, and professionalism in every interaction.

Benefits

• Training is paid.
• Benefits eligibility begins after successful completion of a 90-day probationary period.
• DVS provides all required equipment, including a computer, monitor, headset, webcam, and peripherals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED