Remote Customer Service Representative - Must Reside in NY (Starting 6/9/2025)

About the position

This is a remote/work from home position. Must reside in New York state. The compensation is $16.50/hour with paid training starting on June 9, 2025. Training hours are Monday through Friday from 8am to 5pm EST. After training, the hours of operation are Monday through Friday from 10am to 8pm EST and Saturday from 9am to 5pm EST. During training, you will be assigned a set work schedule within the indicated hours of operation. This position offers a rewarding career in the customer service arena with a team-oriented work environment and growth opportunities.

Responsibilities

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Requirements

• Detail oriented with the ability to organize and prioritize work
• Ability to meet strict deadlines
• Effective communication skills with outside parties
• Effective call handling skills and high levels of professionalism
• Strong focus on exemplary shift attendance
• Proficient with Microsoft applications
• Ability to learn software applications
• High School graduate or equivalent

Benefits

• Comprehensive benefits package including medical, dental, and vision
• 401k retirement plan with employer matching
• Paid time off
• Paid holidays