Remote Customer Service Representative - Must Reside in NY (Starting 4/7/2025)

Transworld Systems • Watertown, NY

314d • $16 • Remote

About The Position

Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour. Paid Training Start Date: Monday, April 7, 2025. Training Hours: Monday through Friday: 8am - 5pm EST. Hours of Operation (following training): Monday through Friday: 10am - 8pm EST; Saturday: 9am - 5pm EST. *Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home, Paid training, Team-oriented work environment, Growth opportunity, Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Requirements

• Detail oriented with the ability to organize and prioritize work
• Ability to meet strict deadlines
• Effective communication skills with outside parties
• Effective call handling skills and high levels of professionalism
• Strong focus on exemplary shift attendance
• Proficient with Microsoft applications
• Ability to learn software applications
• High School graduate/equivalent required
• Minimum internet speed requirements: 25 mbps download, 20 mbps upload
• Hard wired internet connection required (no Wi-Fi, Wi-Fi hotspots)

Responsibilities

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Benefits

• Comprehensive benefits package including medical, dental and vision
• 401k retirement plan with employer matching
• Paid time off
• Paid holidays

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED