Remote Customer Service Rep - Starting Monday, 10/27/2025

Account Control Technology • Belleville, IL

110d • $15 • Remote

About The Position

This is a Bring Your Own Device (BYOD) role. In order to be considered for this position you must maintain your own personal at home working equipment that meets the following system requirements: It is NOT a Mac, Chromebook, tablet, phone, or iPad. The machine must be connected to the ethernet as WiFi needs to be disabled. The operating system must be Windows 11, with a processor of i5 (or higher) or AMD Ryzen5 (or higher), a minimum of 8 GB RAM, and at least 10 GB of available hard drive space. Upload speeds must be a minimum of 10 mbps and download speeds must be a minimum of 25 mbps. Anti-virus software must be loaded to the machine, and all Windows updates must be completed. It is highly recommended to use a USB Wired Keyboard, USB Wired Mouse, USB Wired Webcam, and Wired Headset. Additionally, dual working monitors are required. After application submission, candidates will complete a virtual interview via Verint and a system validation to ensure equipment meets requirements. This is a remote/work from home position with a compensation of $15.00/hour. Paid training starts on October 27, 2025, with training hours from Monday to Friday, 9 am - 5:30 pm EST for 3 weeks plus 2 weeks of nesting. Following training, hours of operation are Monday to Friday, 7 am - 8 pm EST.

Requirements

• High School Diploma required; Bachelor's Degree or relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Responsibilities

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package including medical, dental, and vision
• 401k retirement plan with employer matching
• Paid time off
• Paid holidays

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED