Remote Customer Service Management Associate

AIL

1d•Remote

About The Position

AO Globe Life is offering a full-time, fully remote opportunity for driven individuals who are ready to build a long-term career in a performance-focused and supportive environment. We are expanding our remote workforce and seeking motivated professionals who want to make a meaningful impact while developing valuable professional skills. This opportunity includes comprehensive training, scheduled client consultations, and operational support designed to help you succeed from day one. Who We Are For more than 70 years, AO Globe Life has supported working families, veterans, and labor union members across the United States. Our organization is built on service, integrity, and long-term relationships with the members we assist. As part of our growing remote team, you will help individuals understand available coverage options while providing dependable guidance and support. What You’ll Do Conduct scheduled phone and virtual consultations with members who have requested information Help individuals and families understand available coverage options Guide members through the onboarding and enrollment process Maintain ongoing communication to answer questions and provide updates Support existing members with account updates, policy reviews, and general assistance Maintain accurate digital records and client documentation Ensure full compliance with company guidelines and regulatory standards What We’re Looking For Qualified candidates typically demonstrate: Strong verbal and written communication skills Comfort using technology and digital tools in a remote environment Strong organization, time management, and attention to detail Self-motivation and the ability to work independently A client-focused mindset and strong problem-solving skills Customer service or client-facing experience (helpful but not required) Coachability and commitment to professional development Comprehensive training and mentorship are provided. Why Join AO Globe Life Team members benefit from a supportive environment focused on growth and long-term success: Fully remote work environment with flexibility Pre-qualified client consultations provided Structured training and ongoing mentorship Union membership through OPEIU Local 277 Recognition programs and professional development opportunities A collaborative culture focused on service, integrity, and growth Build a Career That Matters This opportunity offers more than a job—it provides a long-term career path where you can develop professionally while helping families protect what matters most. Eligibility Applicants must be physically located in the United States and legally authorized to work in the U.S. Non-U.S. residents are not eligible at this time. Apply today to explore your future with AO Globe Life.

Requirements

Strong verbal and written communication skills
Comfort using technology and digital tools in a remote environment
Strong organization, time management, and attention to detail
Self-motivation and the ability to work independently
A client-focused mindset and strong problem-solving skills
Coachability and commitment to professional development
Applicants must be physically located in the United States and legally authorized to work in the U.S.

Nice To Haves

Customer service or client-facing experience (helpful but not required)

Responsibilities

Conduct scheduled phone and virtual consultations with members who have requested information
Help individuals and families understand available coverage options
Guide members through the onboarding and enrollment process
Maintain ongoing communication to answer questions and provide updates
Support existing members with account updates, policy reviews, and general assistance
Maintain accurate digital records and client documentation
Ensure full compliance with company guidelines and regulatory standards