Remote Customer Service Associate

Jobs for Humanity • Lebanon, PA

54d • Remote

About The Position

Remote Customer Service Associate we’re looking for motivated individuals to join our team. This is an entry-level role that includes comprehensive on-the-job training. A minimum 9-month commitment is required.

Requirements

• Strong verbal and written communication skills
• Basic computer proficiency
• Fluent in English
• Dependable, eager to learn, and open to feedback
• Must maintain perfect attendance during the initial training period (approximately 2 weeks)
• Laptop Requirements: Windows: 8GB RAM, Intel Core i5 (4 cores) or higher, 2.0GHz+ Mac: 8GB RAM, macOS Catalina or Big Sur (M1 chip supported), 2.0GHz+
• Audio Equipment: Wired USB headset with a built-in microphone (wireless or Bluetooth headsets are not permitted)
• Internet Connection: Wired LTE router using a SIM card and connected by cable Wi-Fi or mobile hotspots will not be accepted
• Full-time: 5 days per week, 8–9 hours daily

Responsibilities

• Manage inbound and outbound customer calls
• Handle inquiries and provide appropriate solutions
• Accurately document interactions and follow company scripts
• Maintain professionalism and a distraction-free workspace

Benefits

• Base pay with potential performance-based incentives
• Participate in two annual company events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees