Remote Customer Service Associate I- Longview

Nationstar Mortgage • Longview, TX

96d • $15 • Remote

About The Position

At Mr. Cooper Group, you play a big role in making the dream of homeownership possible. Our purpose is simple: Keeping the dream of homeownership alive. We know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible!

Requirements

• 6 months or more with customer service experience
• 6 months or more with call center experience

Responsibilities

• Answer 40-50 inbound/outbound (dialer) calls a day
• Assist customers with payment options, escrow items and any general mortgage information
• Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
• Assist customers that are 30 days or less due on their mortgage payment

Benefits

• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed