Remote Customer Service Agent - Bilingual
About The Position
Remote Customer Service Representative - Bilingual (Full-Time) Disabled Veteran Solutions (DVS) A Role Where Professionalism Meets Purpose Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. If you're someone who enjoys helping others, communicates clearly, and takes pride in doing things the right way, this is an opportunity to build a stable, long-term career in a structured, mission-driven environment. Start Date: May 18, 2026 Initial training will take place during your first two weeks. What You'll Be Doing In this role, you'll be the first point of contact for customers-providing support, answering questions, and helping resolve a range of service-related needs. This is a structured, fast-paced role where your ability to stay organized and communicate effectively will set you apart. What We're Looking For We're seeking individuals who are dependable, detail-oriented, and comfortable working in a remote environment. Here, your work matters-and your growth is supported. If you're looking for a role where you can contribute, grow, and be part of a team that values doing things right, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.
Requirements
- High school diploma or GED required; additional education is a plus
- Customer service experience, especially in call-driven or high-volume environments
- Strong communication skills with the ability to build rapport quickly
- Comfort with basic technical troubleshooting and system navigation
- Ability to work independently while staying aligned with team expectations
- Willingness to complete an extensive credentialing and background check process
- Reliable high-speed internet
- A quiet, distraction-free workspace
- Confidence navigating computer systems and multitasking
- DVS will provide your computer and monitor; you'll provide a USB-wired headset
- Training: 9:00 AM - 4:30 PM EST (first two weeks)
- Regular Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST
- Saturday: 8:00 AM - 12:00 PM EST
- This is a full-time position that requires consistent attendance and reliability.
Nice To Haves
- Bilingual (English/Spanish) skills
Responsibilities
- Answering inbound calls and delivering a professional, customer-focused experience
- Assisting with basic technical troubleshooting and submitting support tickets when needed
- Scheduling appointments at designated service locations
- Accurately documenting all interactions, including questions, concerns, and outcomes
- Following up with customers to ensure issues are resolved
- Managing multiple tasks while maintaining attention to detail and consistency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
