Remote Customer Advocate

Disabled Veteran Solutions•Fort Hunt, VA

4d•Remote

About The Position

Remote Customer Advocate - Full-Time Disabled Veteran Solutions (DVS) 💼 A Career With Purpose - Built for People Who Take Pride in Doing It Right At Disabled Veteran Solutions (DVS), we don't hire for short-term roles-we build careers. As a nationally recognized, veteran-owned and run organization, our work demands precision, accountability, and genuine care for the people we serve. We're looking for Customer Advocates who don't just follow a script - they think critically, solve problems, and take ownership of every interaction. If you're someone who notices the details others miss and takes pride in getting things right the first time, you'll fit here. This is a full-time, fully remote opportunity for professionals who want stability, structure, and long-term growth within a mission-driven organization. 🎧 What You'll Do You'll handle 50-70 daily interactions, supporting members with healthcare coordination, medications, appointments, and benefits. Each conversation is different, and while systems and processes guide the work, real success comes from your ability to think beyond them. You'll be expected to move confidently between multiple systems in real time, document accurately while speaking with members, and maintain a high level of professionalism in every interaction. This is a fast-paced environment where both empathy and precision matter. This Role Is Not for Everyone This is not an entry-level computer role, and it's not a "read-the-script" type of job. You need to be comfortable navigating multiple browser windows while actively engaging in conversation, documenting in real time without losing accuracy, and troubleshooting basic issues independently. You'll also be using Microsoft Word, Excel, Outlook, and Teams consistently throughout your day. Note, a tech assessment is required prior to our interview and we will assess your technical proficiency in these areas during the hiring process. Schedule & Training This is a full-time, Monday-Friday position with shifts scheduled within 8:00 AM - 8:00 PM EST. Training (First 8 Weeks): 8:00 AM - 4:30 PM EST Post-Training Schedule: 9:30 AM - 6:00 PM EST Start Date: May 11, 2026 Training is paid and highly structured, with 100% attendance required. This role is designed for individuals seeking long-term employment-not temporary or transitional work. 🧠 What You Bring You're someone who takes ownership, values consistency, and doesn't cut corners. You're just as comfortable handling complex customer concerns as you are navigating multiple systems at once.

Requirements

High school diploma (Associate degree or higher preferred)
Prior customer service experience handling complex or sensitive issues, preferably those who've performed remote customer service.
Strong working knowledge of Microsoft Word, Excel, Outlook, and Teams, as well as navigating websites.
Ability to multitask across systems while maintaining accuracy.
Excellent attention to detail and organization.
Clear, professional communication-written and verbal.

Nice To Haves

high-volume call environments
healthcare or insurance exposure
roles where you've had to advocate for or guide others through complex situations

Responsibilities

handle 50-70 daily interactions, supporting members with healthcare coordination, medications, appointments, and benefits
move confidently between multiple systems in real time
document accurately while speaking with members
maintain a high level of professionalism in every interaction