Remote Collections Specialist

ADT Security Services-posted 3 months ago
$17 - $20/Yr
Entry Level
Remote • Wichita, KS
Administrative and Support Services
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ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members.

  • Resolve inbound and outbound calls by using multiple applications and screens.
  • Respond to general billing inquiries to review and resolve account issues.
  • Negotiate and obtain payments today or postdate within 7 days.
  • Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
  • Clearly explain billing charges and answer any questions related to billing.
  • Ask probing questions to overcome objections by utilizing negotiation skills.
  • Meet minimal standards/goals monthly.
  • Meet all compliance and QA standards.
  • Flexibility with special projects which may require overtime.
  • Maintain appropriate attendance and adherence goals.
  • High school diploma or equivalent.
  • Minimum of one (1) year in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount.
  • Customer Service experience in a remote setting.
  • Multi Computer-screen navigation, multiple applications, strong negotiation skills.
  • Basic typing, math, and problem-solving skills.
  • Strong communication and verbal skills.
  • Ability to multitask with multiple computer programs.
  • PC experience and/or ability to learn basic functions.
  • Starting hourly rate of $17.00 per hour, reaching $20.00 per hour after 180 days of employment.
  • Incremental increases of $0.50 every 4 weeks until the rate of $20.00 is reached.
  • Access to healthcare benefits.
  • 401(k) plan and company match.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • Wellbeing benefits.
  • Paid time off, accruing up to 120 hours in the first year, with an increased accrual rate after the first year.
  • 6 paid holidays.
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