Remote Collections Specialist

ADT Security Services • Jacksonville, FL

304d • $14 - $17 • Remote

About The Position

Position Summary: ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. ADT has a culture of coaching, development and career growth opportunities. This position requires onsite training in Jacksonville, Florida for 9 weeks before transitioning to fully remote.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount.
• Customer Service experience in a remote setting.
• Multi Computer-screen navigation, multiple applications, strong negotiation skills.
• Basic typing, math, and problem-solving skills.
• Strong communication and verbal skills.
• Ability to multitask with multiple computer programs.
• PC experience.

Responsibilities

• Work in a dynamic, collaborative environment, working closely with customers and coworkers.
• Resolve inbound and outbound calls by using multiple applications and screens.
• Respond to general billing inquiries to review and resolve account issues.
• Negotiate and obtain payments today or postdate within 7 days.
• Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role.
• Clearly explain billing charges and answer any questions related to billing.
• Ask probing questions to overcome objections by utilizing negotiation skills.
• Meet minimal standards/goals monthly.
• Meet all compliance and QA standards.
• Flexibility with special projects which may require overtime.
• Maintain appropriate attendance and adherence goals.

Benefits

• Access to healthcare benefits.
• 401(k) plan and company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off (up to 120 hours in the first year, accrual rate increases after the first year).
• 6 paid holidays.

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED