Remote Case Manager - REMOTE
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Case Manager. This role is crucial in providing high-touch services to patients with rare diseases, facilitating their treatment journey by ensuring they receive personalized support and education. The Case Manager serves as the primary contact for patients, helping them navigate through healthcare complexities, coordinating treatment adherence, and fostering communication between patients and healthcare professionals. With a focus on compassion and understanding, you will play a key role in improving patients' quality of life by addressing their unique needs and challenges. Join us in making a significant impact in the lives of those we serve.
Requirements
- BA/BS Degree required, with a counseling, social work, nursing, advocacy, or science background preferred.
- 3 to 5 years of experience in case management or a related field.
- Working knowledge of insurance coverage and reimbursement processes.
- Familiarity with legal and regulatory components of the pharmaceutical industry.
- Strong communication, problem-solving, and computer literacy skills.
- Ability to work from a home office environment and maintain general availability during business hours.
Responsibilities
- Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives.
- Act as the primary point of contact for case management and onboarding activities specific to the patient.
- Place Welcome Calls after case creation in the CRM.
- Share disease, product, and program education materials with patients.
- Introduce patients to the appropriate patient community and advocacy groups.
- Communicate benefits investigation results to patients.
- Coordinate injection training support for patients.
- Conduct adherence program touchpoints and engage mentors.
- Support patients who restart treatment and maintain documentation during interactions.
- Report adverse events promptly during customer interactions.
Benefits
- Flexible working hours to support remote work.
- Opportunities for professional development and training.
- Collaborative and supportive work environment.
- The chance to make a meaningful impact in the lives of patients.
- Potential for occasional travel for patient meetings and training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
