Remote Call Center Representative

Mountain Capital Partners•Flagstaff, AZ

37d•Remote

About The Position

(PT/FT Winter Seasonal Position) As a Remote Call Center Representative you will take calls and emails from customers answering questions or addressing any concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to customer needs or issues and providing helpful solutions to their problems. Be knowledgeable of Arizona Snowbowl. They will provide information on lift tickets, rentals, season pass needs, lesson programs, hours of operations, and any other information regarding the ski resort, all while providing excellent customer service.

Requirements

Must live in Arizona
High School Degree or equivalent
Previous experience in a customer support role
Excellent verbal communication skills
18+ years
High Speed and reliable Internet connection
Access to a desktop computer or laptop
Employee has to be okay with calls being recorded for quality assurance

Responsibilities

Take guest calls, answer emails and provide accurate, satisfactory answers to their queries and concerns
Guide callers through troubleshooting, navigating the company site, our products and services
Identifying customers' needs, clarify information, research every issue and providing solutions
Knowledge of Arizona Snowbowl facilities and services. A thorough understanding of Snowbowl's tickets, season passes, promotions, and discounts is expected
Able to answer emails professionally
Familiarity with computers, software and phone systems.
Familiarity and compliance with department policies.
Providing outstanding customer service, teamwork, and ability to collaborate with others daily
Utilize excellent written and verbal communication to communicate with guests.
Outstanding work ethic and attendance; willingness to work holidays and weekends
Provide feedback to supervisors on processes and guest interactions as necessary.
Efficiently leverage the training, technology, resources, knowledge bases, policies, process and other team members (supervisors) that's at their disposal with dexterity and flexibility to address the reason for customer calls.