Remote Call Center Representative - Bilingual

Echostar-posted 3 months ago
Full-time • Entry Level
Remote • WAH, FL
5,001-10,000 employees
Telecommunications
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As a Customer Experience Representative at EchoStar, you will serve as an information resource for billing, programming, and technical troubleshooting questions. Your role will include promoting products and services to our new and existing customers to ensure they get the most value and enjoyment from their DISH TV experience. This is a full-time, work-from-home position with company-provided equipment.

  • Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
  • Engage with a diverse consumer base to provide solutions for customer needs and technical issues.
  • High school diploma or GED.
  • Six months of related customer service and troubleshooting experience and/or training.
  • Flexible to work shifts that might include evenings, weekends, or holidays.
  • Smartphone or device with active data network connection.
  • Fluent in English and Spanish.
  • Pre-employment screen.
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings.
  • Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity.
  • Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming to be eligible for hire.
  • Paid training.
  • Time off.
  • Medical, Dental, Vision, Life Insurance packages.
  • HSA.
  • 401(K) with company match.
  • Employee Stock Purchasing Program.
  • Tuition Reimbursement.
  • Complimentary DISH TV ($114.99/month).
  • Discounts on Sling TV ($5/month).
  • Discounts on Boost Mobile plans (starting at $15/month).
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