Remote Call Center Representative - $20/HR

TEKsystems • Dallas, TX

325d • $18 - $20

About The Position

This is an immediate remote call center job opportunity with one of the largest distribution companies in North America. The position is a 3-month contract, requiring a shift from 8 AM to 6 PM MST, Monday through Friday, with mandatory work on Saturdays. The pay for this role is $20 per hour, with a pay range of $18.00 to $20.00 per hour depending on qualifications and experience. Equipment will be provided for the role.

Requirements

• 2 years of call center experience
• Proficient in Microsoft Office
• Experience working with a CRM system
• Excellent communication skills

Responsibilities

• Assist customers with orders, claims, and furnish information on products.
• Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically, and/or email.
• Assist customers in the call queue.
• Process call cards, order acknowledgements, and manage exceptions to prevent order errors.
• Courteously and promptly resolve customer questions and problems or refer them to appropriate personnel.
• Assist customers with general website questions.
• Remain in compliance with established performance metrics that support the optimal customer experience.
• Provide customers with basic pricing, discounts, billing, and shipping information.
• Assist with outbound call campaigns provided from the CC Logistics team.
• Research and resolve problems with orders and claims.
• Populate data and participate in workflow processes within customer experience Relationship Management (CRM) or other equivalent systems.
• Support department leadership with dashboard statistics.
• Complete related records, reports, and documentation as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed