Remote Call Center Rep - Starting Monday, February 2, 2026
About The Position
Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a remote/work from home position. Compensation: $16.00/hour Paid Training Start Date: Monday, February 2, 2026 Training Hours: Monday thru Friday: 9am - 5:30pm EST Hours of Operation (following training): Monday thru Friday: 7am - 8pm EST Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? Work from home Paid training Team-oriented work environment Growth opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Requirements
- Must have great attendance
- Computer Navigation skills
- Must be able to type minimally 35-40 WPM
- Great Communication skills
- Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
- Flexible as shifts vary from 7am-8pm EST (shifts will be assigned in last 2 weeks of class)
- Open to working overtime – in the event a major storm impacts our Service Territory we will be required to work long hours to include evenings and weekends
- Adhere to a break and lunch schedules as assigned
- Must be comfortable utilizing different systems/multiple screens
- For Remote Positions: The minimum internet speed requirements for remote work are as follows:
- Broadband internet connection (No DSL, or Dial Up)
- Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
- Note:
- Camera requirements – Cameras are required to be on during training and production from start to end of each shift (not including breaks and lunches).
Responsibilities
- Answer inbound calls regarding
- Billing inquires
- Disconnect/Reconnect
- Payment Arrangements
- Budget Billings
- Make payments
- Process trouble and outage orders
- Move In/Out Service
- Assist with My Account (Online Accts)
Benefits
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
