Remote Call Center Rep - Starting Wednesday, May 7, 2025

Transworld Systems-posted 9 months ago
Full-time
Remote • Des Moines, IA
Administrative and Support Services
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This is a remote/work from home position for a Remote Customer Service Representative. The role involves responding to customer requests, inquiries, and issues through various types of correspondence. The position requires thorough documentation and compliance with applicable laws and company policies. The starting compensation is $16.00/hour, with paid training beginning on May 7, 2025. Training hours are Monday through Friday from 9am to 6:00pm CST, and the hours of operation following training are Monday through Friday from 9am to 5:30pm CST.

  • Respond to daily customer requests, inquiries, and issues through various types of correspondence.
  • Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
  • Identify root cause of issues and concerns, determine resolution, and refer to company Management.
  • Maintain and organize all pertinent back up information to substantiate payment postings as necessary.
  • Comply with all applicable Federal, State, and Local laws and regulations relating to job duties.
  • Comply with company policies and procedures.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
  • High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
  • Previous call center/customer service experience required.
  • Exhibit strong attention to detail.
  • Good mathematical and analytical skills required.
  • Ability to maintain the highest level of confidentiality.
  • Proficient personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.
  • Minimum internet speed requirements: 25 mbps download, 20 mbps upload, with a hard wired connection required.
  • Work from home
  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Comprehensive benefits package including medical, dental and vision
  • 401k retirement plan with employer matching
  • Paid time off
  • Paid holidays
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