Remote Call Center Agent

Jobs for Humanity•Sioux Falls, SD

9d•Remote

About The Position

We are seeking a highly motivated and customer-centric individual to join our growing team as a Remote Call Center Agent. providing our clients with accurate and valuable insights to help them make informed business decisions. As a Remote Call Center Agent, you will be responsible for handling inbound and outbound calls from our clients, conducting surveys and gathering feedback, and providing exceptional customer service. Your main goal will be to ensure customer satisfaction and help our clients gather valuable information to improve their business strategies.

Requirements

High school diploma or equivalent
Proven experience in a customer service or call center role
Excellent communication skills, both verbal and written
Strong problem-solving and multitasking abilities
Ability to work independently and in a team environment
Proficient with computers and technology (Microsoft Office, CRM software)
Availability to work flexible schedules including evenings and weekends
Strong work ethic and self-motivated

Nice To Haves

Experience in market research or surveying is a plus but not required

Responsibilities

Handle inbound and outbound calls from our clients in a professional and courteous manner
Conduct surveys and gather feedback from customers on various products and services
Collect and record accurate data from each call to provide detailed reports to our clients
Provide exceptional customer service and address any concerns or questions the customer may have
Meet daily call quotas and ensure quality standards are met
Continuously update and maintain client databases with accurate and relevant information
Collaborate with team members and other departments to identify and solve customer issues
Keep updated on new products and services to effectively communicate information to customers