Remote Call Center Agent (CSR) - Pennsylvania

Qualfon

10d • $18 - $23 • Remote

About The Position

Qualfon is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This opportunity is part of our esteemed Pre-Licensing Training Program. Participants will receive compensation at a rate of $18 per hour during the Pre-Licensing training period. Upon successful completion of the program and passing the State Exam, candidates will be offered a full-time position as a Licensed Insurance Professional, with a pay rate of $22.50 per hour. The role is customer service focused.
Pay: $18/hr during the licensing process | $22.50/hr after becoming licensed
Veterans and their family members are encouraged to apply

Requirements

• High School diploma or GED required; some college degree preferred.
• At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
• Strong written and verbal communication skills with a professional and empathetic tone.
• Ability to multitask across multiple applications while maintaining focus and accuracy.
• Must have an Active Property & Casualty license or, in cases of pre-licensing, must have earned a license within 60 days of hire and must be able to obtain a non-resident license in all 50 states (location-dependent for resident license).
• Typing speed of 20 WPM with 90% accuracy.
• Solid understanding of insurance compliance and regulatory standards.
• Strong research and internet skills; quick learner across various subjects and systems.
• Basic technical troubleshooting skills and comfort with digital tools.
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication on that device.
• During the interview, ensure a quiet environment without any devices such as Bluetooth, smart watches, additional computers, or writing instruments, and keep the door closed. Phones are not allowed.

Responsibilities

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees