Remote Bilingual Therapist EMPACT

La Frontera Arizona

405d • Remote

About The Position

The Bilingual Hotline Therapist will provide remote crisis phone interventions for callers to the suicide hotline, ensuring timely and professional responses while assessing clinical situations and making appropriate referrals for services. This role requires proficiency in both English and Spanish, as well as the ability to handle crisis situations effectively.

Requirements

• Master's Degree in Psychology, Counseling, Social Work, or a directly related field
• Crisis, call center and chat & text experience preferred
• Experience in the mental/behavioral health field preferred
• Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment
• Spanish/English bilingual required
• A fingerprint clearance card is required or eligibility to obtain one

Nice To Haves

• Excellent oral and written communication skills
• Proficient in the use of technology including chat & text functions
• Strong customer service skills
• Strong problem-solving and analytical skills
• Ability to document detailed information
• Ability to multi-task
• Demonstrated ability to relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
• Maintain professional conduct consistent with ethical professional practice

Responsibilities

• Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction
• Effectively assess clinical situations and needs of all callers
• Provide safe and effective clinical interventions to all callers
• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
• Forward internal referrals to the appropriate program(s) with all required information in a timely manner
• Work collaboratively with internal and external clients/customers
• Maintain a positive attitude and flexibility to assist others
• Work beyond scheduled shifts if crisis situations warrant or paperwork is incomplete
• Attend all required meetings and training, even if they fall outside of the regularly scheduled shift
• Assist the hotline clinical coordinator in training new staff
• Ensure all program forms are stocked and the hotline area is clean and organized during downtime
• Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request

Benefits

• Generous PTO (15 days the first year)
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care assistance
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Master's degree