Customer Service
About The Position
At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry. We are currently hiring professionals to work in the role of: Remote Bilingual Spanish Customer Service Representative.
Requirements
- Minimum HS diploma
- Experience in retail, sales, retention and/or data entry
- Excellent written and verbal communication skills both English and Spanish
Nice To Haves
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting luxury brand products and services
- Experience supporting home appliances
- Positive and professional demeanor
- college preferred
- Experience with diagnosing and troubleshooting
- Has experience supporting consumer products and/or services
Responsibilities
- Handle customer inquiries and complaints in both English and Spanish
- Maximize every sales opportunity by upselling and cross-selling profitable products
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Benefits
- Equipment Provided
- Paid Training
- promotion opportunities from within
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
