2026

ModSquad

1d•Remote

About The Position

ModSquad is seeking experienced bilingual Customer Service Representatives to join our fully remote team. We’re looking for individuals who thrive on solving complex customer inquiries related to property taxes and enjoy helping people better understand their assessments and appeal options. As a member of this team, you’ll support customers by phone and email, answering questions about property tax assessments, appeals, and arbitrations in English and Spanish. You’ll help guide customers through the process of lowering their property tax rates by providing clear, accurate, and empathetic support. This is a temporary opportunity expected to begin in March and end in June 2026.

Requirements

Friendly, helpful, and upbeat communication style.
Strong problem-solving and critical thinking abilities.
Excellent organizational and multitasking skills in a fast-paced environment.
Exceptional grammar and written communication skills.
Bilingual in English and Spanish.
Dedicated laptop or desktop computer running Windows 11 or macOS Sequoia or Tahoe
Willingness to install ModSquad security systems on computer and mobile phone
Stable broadband internet (50 Mbps or higher)
8 GB RAM or greater
Self-schedule a minimum of 20 hours per week
Minimum 90-day commitment (as needed)

Nice To Haves

Prior experience with property taxes is a plus.
Dual monitors highly recommended

Responsibilities

Respond to customer inquiries through phone and email in a professional, timely manner.
Actively listen and communicate with empathy to ensure customers feel heard and understood.
Provide accurate, detailed, and timely resolutions to customer questions.
Escalate issues appropriately when necessary.
Stay informed about task updates and policy changes to maintain accuracy.
Meet and maintain established performance metrics.

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