Remote Bilingual Customer Service Representative

$35,360 - $37,440/Yr

Mci World

Full-time - Entry Level

Remote

5,001-10,000 employees

Administrative and Support Services

About the position

MCI is seeking a dedicated and enthusiastic individual for a remote, full-time customer service role. This position involves supporting customer service, technical support, and sales interactions, requiring effective communication and problem-solving skills to ensure a best-in-class customer experience. The ideal candidate will be a confident team player who is motivated to build relationships and provide exceptional service to customers across the country.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Ensure first call resolution through problem solving and effective call handling
• Research systems to find missing information and coordinate with other departments to resolve issues
• Accurately document and process customer claims in appropriate systems
• Utilize knowledge base and training to accurately answer customer questions while following required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to appropriate staff and management for resolution as needed
• Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Fluent in both English and Spanish
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Nice-to-haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision Insurance
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests and Prizes
• Casual Dress Code
• Regular Raises