Remote Bilingual Client Care Counselor

Lifeworks

308d • Remote

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. As a Client Care Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.

Requirements

• A Master's Degree in Psychology, Social Work, or another clinical counseling field
• Be fluent in English & Spanish
• Flexibility to work late evenings & weekends
• Ability to multi-task and provide clinical behavioral health services
• Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs
• Strong clinical judgment and an understanding of your responsibilities with confidentiality
• Strong organization skills, ability to follow-up on cases to ensure connection to referrals
• Competency to provide a dedicated and meaningful counseling experience to participants over the phone
• Empathic and excellent active listening skills

Nice To Haves

• Clinical Associates are strongly encouraged to apply to achieve independent licensure

Responsibilities

• Provide telephonic clinical assessments, short term problem solving & referrals to EAP users across the country
• Conduct Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines
• Participate in clinical staffing & in-house trainings
• Track cases to ensure connection with the appropriate referral
• Assist affiliate counselors with inquiries regarding referrals
• Troubleshoot on various issues including technical/website questions from affiliate counselors

Benefits

• Tech equipment provided
• Access to all-inclusive benefits
• 401k from your start date
• Paid Well-being days
• 3 weeks vacation
• Free access to Relias (CE learning platform)
• Access to a robust training program that prepares you for your role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Master's degree