Remote Bilingual Associate Technical Support Analyst
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About The Position
As a Remote Bilingual Associate Technical Support Analyst at Assurant, you will play a crucial role in providing high-quality technical support to our external customers. This position requires a strong ability to break down technical problems into manageable components and deliver exceptional customer service. You will be part of a dynamic team of technical support professionals dedicated to supporting home and small business tools, applications, and devices. Your medical benefits will begin on your first day, and you will have access to excellent compensation and retirement programs, along with exceptional paid time off and tuition reimbursement available after six months. In this role, you will troubleshoot, diagnose, and resolve complex issues across a wide array of devices, including PCs, laptops, Apple computers, tablets, printers, and mobile phones. You will be expected to provide ownership of technical support issues and work collaboratively in a high-energy environment. As the customer's advocate, you will demonstrate expertise in support processes, including escalations and complex issue resolution, while ensuring customer retention. Additionally, you may be required to perform other job-related duties as directed by management to meet business needs and objectives.
