Remote Automotive Customer Service Agent (Dealer Assistance)

Morley

5d•$13•Remote

About The Position

Role: Full time | Remote – Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed. Pay Transparency This position starts at $13 per hour. What to Expect As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why apply: Work from home while having regular connection with your teammates No weekends Paid training Equipment provided Benefits available Professional development opportunities You need: Computer, typing and phone skills Interpersonal skills Detail oriented High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable See Skills for Success below Tasks: Provide fantastic service over the phone Use your computer skills to: Research requests related to profile assistance Track vehicle shipments and vehicle orders Assist with car warranties Escalate critical orders Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Requirements

Computer, typing and phone skills
Can speak and type proficiently at the same time
Able to problem-solve, act as a consultant and resolve customer issues
Solid work ethic, able to meet deadlines
Excellent organizational and interpersonal skills, strong attention to detail
High school diploma or equivalent
Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive)
Ohio resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Degree in a relevant or related field
Experience in the automotive industry

Responsibilities

Provide fantastic service over the phone
Research requests related to profile assistance
Track vehicle shipments and vehicle orders
Assist with car warranties
Escalate critical orders
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Work from home while having regular connection with your teammates
No weekends
Paid training
Equipment provided
Benefits available
Professional development opportunities
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)