EarLens Corporation-posted about 11 hours ago
Full-time • Mid Level
Remote • Saint Louis, MO
101-250 employees

We are seeking a high-performing Hearing Instrument Specialist to support our Remote Diagnostics program , delivering high-quality virtual hearing healthcare for acoustic hearing aids and Earlens hearing devices . This role is central to scaling access to care while maintaining clinical rigor, patient trust, and operational efficiency. You will conduct remote diagnostic evaluations , interpret clinical data, consult with patients via telehealth, and recommend personalized treatment solutions. The ideal candidate is clinically strong, tech-forward, patient-centric, and comfortable operating in a fast-moving virtual care model. This is not a transactional telehealth rolethis position requires strong clinical judgment, consultative selling skills, and the ability to drive excellent outcomes without in-person interaction.

  • Conduct remote hearing diagnostics and assessments , including interpretation of audiometric data captured onsite or through approved remote diagnostic tools
  • Deliver virtual consultations to review results, educate patients, and guide treatment decisions
  • Recommend, fit, and dispense Earlens hearing solutions and air conduction hearing aids , aligned to patient lifestyle, clinical needs, and financial considerations
  • Provide remote counseling and follow-up support to ensure optimal device usage, satisfaction, and retention
  • Accurately document all encounters, diagnostics, and recommendations in the electronic medical record (EMR) system
  • Coordinate with onsite clinical teams, technicians, and national support resources to ensure seamless patient experience
  • Support appointment scheduling, handoffs, and follow-up workflows as needed
  • Proactively manage patient concerns to reduce returns and exchanges
  • Meet or exceed clinical quality, productivity, and patient satisfaction benchmarks
  • Stay current on hearing technology, remote diagnostics tools, and telehealth best practices
  • Collaborate cross-functionally with audiology leadership, operations, and referral partners
  • Active Hearing Instrument Specialist (HIS) license in good standing (multi-state licensure a plus)
  • Bachelors degree in Hearing Science, Audiology, or related field preferred
  • Minimum 2+ years of experience fitting and dispensing hearing instruments
  • Demonstrated experience or strong aptitude for remote care delivery and telehealth platforms
  • High level of comfort interpreting diagnostic data without direct physical presence
  • Strong consultative communication skills with the ability to build trust virtually
  • Highly organized, detail-oriented, and able to manage multiple patient cases independently
  • Commitment to HIPAA compliance , clinical ethics, and patient confidentiality
  • Experience working with Earlens devices or complex hearing solutions
  • Prior involvement in remote diagnostics, centralized audiology models, or tele-audiology
  • Experience working in a multi-site or scaling healthcare organization
  • Familiarity with EMR systems and structured clinical workflows
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