OCJ - Remote Access Room Assistant
About The Position
The Remote Access Room Assistant is employed by the Office of the Chief Judge and reports to the Director of the Office of Accessibility and Education Outreach. The position requires a high degree of integrity and discretion, the interpersonal skills to interact cordially and professionally with litigants, judges, court staff, and the public, and the ability to contribute as a member of the Remote Access Assistance team. The Remote Access Room Assistant assists self-represented litigants access their remote court proceedings via computers located in court facilities throughout the circuit. Duties include, but are not limited to: The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the duties to be performed under the job title or those to be performed temporarily outside an employee’s normal line of work.
Requirements
- High school diploma or G.E.D., Associate or Bachelor degree preferred
- Bilingual in English and Spanish preferred
- Prior Remote Access Room experience strongly preferred
- Record of excellent customer service preferred
- Ability to solve problems
- Excellent written and oral communication skills
- Excellent computer and telephone skills
- Ability to work cooperatively
- Reliability and dependability
- Ability to move around the Remote Access Room, courthouse, and elsewhere as required
- Ability to intermittently twist to reach equipment and supplies
- Ability to perform simple grasping and fine manipulation
- Strength to lift objects weighing up to 25 pounds
- Ability to use a telephone and computer
- This position requires a pre-employment drug screening and criminal background check.
- Applicants are advised that as a Drug Free Workplace, use of medical or recreational marijuana is prohibited and will disqualify a candidate from employment.
- All offers of employment are contingent upon successful completion of all required screening criteria.
Nice To Haves
- High school diploma or G.E.D., Associate or Bachelor degree preferred
- Bilingual in English and Spanish preferred
- Prior Remote Access Room experience strongly preferred
- Record of excellent customer service preferred
Responsibilities
- Register litigants on daily Remote Access Room sign-in sheets
- Arrange for foreign language interpretation and provide such other technical assistance as is required, including assistance with signing in to remote courtrooms, sign-on credentials and instructions for the future remote hearings
- Maintain the Remote Access Room, including furniture and equipment, in a neat, clean, and well-organized manner
- Assist litigants with signing in on their personal devices as appropriate
- Maintain records of Remote Access Room Usage
- Maintain ongoing communications with the judiciary and justice agencies as necessary
- Perform such other duties as may be assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
