Remittance Processor

Commerce Bank

82d • $19 - $19

About The Position

The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.

Requirements

• High school diploma or equivalent combination of education and experience required.
• 2+ years of payment processing or related experience in production environment required.
• Ability to learn systems used within the department.
• Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations.
• Ability to understand customer instructions and follow department guidelines.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook.
• Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Ability to be flexible and work overtime hours when needed.
• Manual dexterity and eye-hand coordination.
• Ability to lift and move mail trays weighing up to 15 pounds.
• Repetitive hand movement.
• Ability to stand for up to 8 hours may be required.

Responsibilities

• Perform quality checks on outbound mail and conduct basic troubleshooting and escalation of system/department issues.
• Operate and maintain high or low speed scanning equipment for duration of shift, with a high degree of accuracy and efficiency.
• Monitor systems and make workflow decisions driven by customer deposit, scanning, data entry, and transmission deadlines to meet deadlines and maintain service level agreements.
• Apply customer rules to perform desk related duties including credit card processing, pulling rejected work, labeling processed work and, responding to emails.
• Meet department production and quality goals by processing multiple accounts with accuracy and in compliance with processing procedures.
• Complete data entry item processing for scanned images, manual keying, and field validation of multiple accounts according to processing procedures.
• Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations.
• Cross-train and deliver results in other areas of the department as needed.
• Perform other duties as assigned.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development.
• Education assistance.
• Voluntary supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees